Quick Wins: are we trying to be the first guy over the finish line? Or is it more trying to become the team with the most fans?
What's in it for me? You don’t have to be a cynic to accept the statement that many projects fail or do not realize their full potential.
A Journey, not a Destination: The successful dynamic between the three key pillars in my approach will enable you to shift from “traditional” approaches to a “best practice” approach.
Best Practice ITSM Approach
This course gives you the theory behind industry standard service management processes. I'll also equip you with a practical context to apply these skills in your career. You'll be able to implement and improve service management processes!
Implement best practice processes
This course will teach you all the basics you need to know about managing service in your organization. You'll learn with the tools to implement and improve your service management processes, sustainably!
Using a case study I'll introduce all the processes. You'll learn my best practice implementation ideas that will provide you with practical guidance to take the service levels and process understanding within your organization to the next level
Understand background and context of Service Management processes.
Implement and improve service management processes, sustainably
Understand the Service Delivery processes.
Understand the Service Support process set and have a practical understanding to implement or improve these processes within your organization.
Use a practical, usable approach to service management directly in your organization.
Have a proven take on Service Management that actually works.
This Service Management course teaches you my best practice ITSM approach. As a management consultant, I've completed over fifty ITSM implementations around the world. This course gives you the theory behind industry standard service management processes. I'll also equip you with a practical context to apply these skills in your career. You'll be able to implement and improve service management processes, sustainably! This course is my proven, best practice approach on service management processes.
Are you done with overpriced Service Management courses? Others might charge you a tenfold of the tuition rates for my class.
Research shows that about 75-85% of all corporate projects fail. Projects either complete over budget, much later than planned, or didn't complete at all. Hiring and firing temporary, external and expensive expertise through a consulting firm doesn't bring the sustainable results we're after: once the consultant leaves the knowledge often leaves as well, leaving you to gradually regress to square one.
This course will teach you all the basics you need to know about managing service in your organization. Knowing the best practise approach that fuelled over fifty Service Management implementations around the world will not only give you the background and context you need: you'll leave with the tools you need and a proven approach on how to use them to implement and improve your service management processes, sustainably!
Using a case study we'll introduce all these best practice processes. With the principles from this course you can start to establish a service baseline within any service organization. You'll also come equipped with best practice implementation ideas that will provide you with practical guidance to take the service levels and process understanding within your organization to the next level.
- What is this course?
- Service Management
- Case Study
- Service Management Quiz
- Service Level Management
- Availability Management
- Capacity Management
- Continuity Management
- Financial Management
- Security Management
- Service Delivery Quiz
- Service Desk
- Incident Management
- Problem Management
- Configuration Management
- Change Management
- Release Management
- Service Support Quiz
- How to manage your service
- What is service?
- Two unusual examples
- Implementing Service Management
- Reports: a wealth of information
- The next steps
- Homework and Goodbye
Anyone who wishes to get Service Management Certified.
This is a Service Management Awareness Course (not a Certified ITIL Foundation course). Our main goal is not to get you past the Foundation exam, but instead you'll learn a practical, usable approach to service management that you can directly use in your organization.
The material is aimed at Service Management beginners or as a refresher course for intermediates. This is not an expert level training program.
The course is based on service management principles that I've implemented at over 50 client sites worldwide. This is my proven take on Service Management that actually works.
This is a practical course with lots of theory, that I've made affordable and fun instead of the typical Service Management classes which are often expensive, long and sometimes even boring.